Complaints Handling Process

We aim to offer all our clients an efficient and effective service. However, should there be any aspect of our service with which you are unhappy, please raise the matter with Virginia Rylatt or Francis Chubb by email or by telephone on 020 3170 8978 or by post to our office at 15 Old Bailey, London EC4M 7EF. We have a procedure in place which details how we handle complaints which is available on request.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman (address Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ, website, telephone 0300 555 0333) to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.

If you wish to report a matter of concern to the Solicitors Regulation Authority, you may do so via the SRA’s website